Lending software for Malawi

National ID coverage lets Malawian lenders verify borrowers remotely and pay out over Airtel Money and Mpamba. lendhero arrives with Credit Data CRB, NRB national ID and Airtel Money already connected, so your team configures products instead of plumbing.

See the local stack
  • MWK (MK)
  • English, Chichewa
  • 14 local connectors
  • 1–2 weeks to launch

Moni, Chikondi

ApprovedMK 200,000

780

Credit score

On-time payments

Monthly paymentMK 19,700

Market profile

Malawi at a glance

What lendhero is set up for in Malawi before your team logs in.

Currency

MWK (MK)

Languages

English, Chichewa

Supervisor

Reserve Bank of Malawi

Credit data

Credit Data CRB, CRB Africa

Payout rails

Airtel Money, TNM Mpamba

Data protection

the Data Protection Act

14
local connectors wired in before kickoff
MWK
for pricing, payouts and repayments
1–2
weeks from kickoff to the first loan
2
interface languages: English, Chichewa

Working with borrowers in Malawi

Tools for every borrower conversation

Borrowers in Malawi apply, sign, pay and come back for repeat loans in English and MWK.

Applications in minutes

Borrowers apply on the web or in the app, and staff file applications from the back office. A half-filled form waits for them to come back.

New application

Draft saved
Step 2 of 4 · Personal detailsStep 2/4

Reminders that get read

Approvals, due dates and overdue notices go out by WhatsApp Business and Africa's Talking automatically.

Your application is approvedWhatsApp Business
Your payment is due tomorrowAfrica's Talking
New receipt in your portalInfobip

Rewards for repeat borrowers

Points for on-time payments, promo codes for campaigns and manual adjustments by staff.

WELCOMEfirst loan
Bonus balance1,240 pts

A portal for repeat loans

Repeat borrowers reapply without retyping data, extend or repay from their phone.

Extend loan
Repay early
Refinance

Contracts without paperwork

Loan agreements, extension requests and receipts are generated and e-signed in English.

Loan agreementSigned
Extension requestReady
Payment receiptDraft

Decisioning

Decisions in seconds, explained in plain words

Third-party and built-in checks run in one flow, for individuals and businesses. Every approval and decline shows the rules and scores behind it.

  • Every check in one passAnti-fraud, identification, credit bureaus, sanctions and digital footprint.
  • Rules you can readYour team can answer any borrower about why.

Application #48213

Chikondi · Consumer loan, 6 months · MK 200,000

Approved
Credit score712
  • IdentityVerified
  • Anti-fraudPassed
  • Credit bureau712
  • Debt-to-income31%
  • Sanctions & watchlistsClear
Decision time28 s

Local stack

The Malawi stack, connected before kickoff.

lendhero ships with the connectors lenders in Malawi use every day, from Credit Data CRB to Airtel Money. New ones are added through the open API.

  • Credit bureaus & registries2 connectors
    • CCredit Data CRB
    • CCRB Africa
  • Identity & KYC2 connectors
    • NNRB national ID
    • SSmile ID
  • Bank & alternative data2 connectors
    • MMobile money statements
    • BBank statement parsing
  • Disbursement rails2 connectors
    • AAirtel Money
    • TTNM Mpamba
  • Repayments & collections3 connectors
    • AAirtel Money
    • TTNM Mpamba
    • PPayroll deduction
  • Messaging3 connectors
    • WWhatsApp Business
    • AAfrica's Talking
    • IInfobip
  • E-signature2 connectors
    • DDocuSign

Checks and payments

Who borrows and how money moves in Malawi

Applicants are checked with Credit Data CRB and CRB Africa, and money moves via Airtel Money and TNM Mpamba.

Client checks

Checks connected in Malawi:

  • Anti-fraud servicesDevice, behaviour and blacklist checksPass
  • Identity verificationNRB national ID, Smile IDPass
  • Credit bureausCredit Data CRB, CRB AfricaPass
  • Government registriesNational ID and tax registriesPass
  • Bank and alternative dataMobile money statements, Bank statement parsingReview
  • Additional data sourcesTelco, open banking and your own listsAuto

Payment infrastructure

Payment rails connected in Malawi:

DisbursementAirtel Money, TNM Mpamba in MWK
RepaymentAirtel Money, TNM Mpamba, Payroll deduction
Status checksEvery payment tracked until it settles
Reversals and refundsCancel or refund with a full audit trail
  • Airtel Money
  • TNM Mpamba
  • Payroll deduction

Loan servicing

Every loan and every repayment on one screen

Edit terms, recalculate interest, apply penalties and follow the full schedule without exporting anything.

  • Automatic calculations for every loanInterest, fees and penalties in MWK are calculated by a dedicated engine with 200+ configurable parameters. Staff can still adjust any amount by hand, and every change is logged.
  • Loan products in minutesSet up consumer, instalment and business products with their rules and scenarios in the admin panel, without a release.
  • Notifications tied to every calculationEach due date, penalty and recalculation sends the right message to the borrower and your team.

Loan #48213

MK 200,000

On track
Auto-calculated · 200+ parametersManual edit
Repaid MK 71,330 of MK 214,0002 of 6 payments
DateAmountStatus
Sep 4MK 35,670Paid
Oct 4MK 35,670Paid
Nov 4MK 35,670Due in 7 days
Dec 4MK 35,670Upcoming
Jan 4MK 35,670Upcoming
Reminder sentYour payment of MK 35,670 is due Nov 4

Loan flow

How a loan runs in Malawi. Five steps, all local.

  1. 01ApplyBorrowers apply on the web, in the app or via WhatsApp, with forms in English and Chichewa.
  2. 02VerifyIdentity and documents are checked through NRB national ID and Smile ID.
  3. 03DecideScorecards pull Credit Data CRB and CRB Africa data and return a decision in seconds.
  4. 04DisburseFunds go out via Airtel Money or TNM Mpamba in MWK, straight after signing.
  5. 05CollectRepayments arrive via Airtel Money and TNM Mpamba, with reminders over WhatsApp Business.

Portals

One platform, three portals

Everyone works in the same system and sees only what their role allows.

My loan

MK 200,000

Next payment

MK 35,670 · Nov 4

Pay now

Extend loan

Customer portal

Borrowers apply, repay, extend and track loans online.

Applications

ChikondiVerifierApproved
Daniel O.AnalystReview
Maria L.RiskApproved
Tomas K.AnalystDeclined
Lena P.VerifierReview

Staff portal

Managers, analysts, risk, verifiers and collectors work side by side.

Role · Verifier

12 users
View applications
Verify documents
Approve loans
Edit loan terms
Export reports

Super-admin portal

Products, roles, permissions and rules change without a release.

Products

What lenders in Malawi launch on .

MicrofinanceGroup and individual loans for MFIs and cooperatives.
Wallet nano-loansSmall loans scored on wallet history and paid out in minutes.
SME working capitalShort-term lines for traders and small businesses.

Compliance

Configured for RBM and the Data Protection Act.

lendhero is software: the licence stays yours. We set the platform up for the rules you operate under in Malawi.

Hosting & data residency

Cloud or on-premise deployment, with data stored where the Data Protection Act requires.

Consent & privacy

Borrower consents are captured, versioned and logged under the Data Protection Act.

Pricing & disclosures

Rates, fees and cost-of-credit disclosures set per product for RBM rules.

Audit trail

Every decision, edit and message is logged for internal and external audits.

More markets in Southern Africa

All Africa markets

Questions

Frequently asked

Didn’t find the answer? Write to us and we’ll reply within one business day.

Can lendhero run a lending business in Malawi?+

Yes. The platform is set up for MWK, English and Chichewa and RBM requirements, with 14 local connectors ready on day one.

Which credit data sources are connected in Malawi?+

Credit Data CRB, CRB Africa. On top of that, identity checks run through NRB national ID and Smile ID and bank data comes from Mobile money statements and Bank statement parsing.

How do borrowers get paid and repay?+

Payouts go out via Airtel Money and TNM Mpamba in MWK. Repayments arrive via Airtel Money, TNM Mpamba and Payroll deduction, with reminders over WhatsApp Business and Africa's Talking.

How long does a launch in Malawi take?+

Usually 1–2 weeks from kickoff to the first loan, including connecting 14 local services, product setup, staff training and a test run.

Can we run several countries on one platform?+

Yes. One installation serves several countries, each with its own currency, products, languages and local connectors.

Book a demo

Lending in Malawi? Let’s plan the launch.

We’ll walk you through the platform, show what matters for your products and answer questions about your business.

  • A 30-minute call
  • A walkthrough on your products and markets
  • Answers on timeline, integrations and pricing

Tell us about your lending

We reply within one business day.

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