A debt collection agent for voice, chat and email

The agent contacts borrowers in early overdue, agrees promises to pay and payment plans within your limits, sends payment links and passes difficult cases to people.

Hear a call
lendhero Debt collection agent software interface
Voice
chat and email
Plans
within your limits
Rules
for contact times and frequency
Hand-off
for hardship and disputes

Where it sits in the loan lifecycle

  1. Onboarding
  2. KYC
  3. Decisioning
  4. Origination
  5. Disbursement
  6. Servicing
  7. Repayments
  8. Collection

Capabilities

Early overdue handled before it grows

Voice calls

Natural calls with payment links by SMS.

Chat and email

Messages with the right tone for the stage.

Plans and promises

Within discounts and terms you allow.

Contact rules

Quiet hours and frequency limits.

Hardship detection

Sensitive cases go to people.

Full log

Every call recorded and summarised.

How it works

From missed payment to agreed plan

  1. 01DetectA payment is missed.
  2. 02ContactCall, chat or email.
  3. 03AgreeA promise or a plan.
  4. 04CollectPayment link sent.
  5. 05Follow upReminder before the date.

Within your rules

It never promises more than you allow

Discounts, plan lengths and contact times are set per segment. The agent works inside them and logs every offer.

  • Offer limitsPer segment and amount.
  • Recorded and summarisedFor QA and disputes.
It never promises more than you allow: lendhero interface

Works together with

Related modules

Debt collectionStrategies and agent queues.
RepaymentsPayment links on every channel.
Dashboards and reportingRecovery and promise reports.

Questions

Frequently asked

Didn’t find the answer? Write to us and we’ll reply within one business day.

Does the agent make real phone calls?+

Yes. It calls, chats and emails borrowers and sends payment links by SMS.

Can it offer discounts?+

Only within the limits you set, for example a set share of penalties for borrowers who pay in full.

How are contact rules enforced?+

The agent follows the same contact limits, hours and channels as your collectors, and cannot go past them.

Are calls recorded?+

Yes, if you switch it on. Recordings are linked to the client's profile and kept for the period you set.

When does it hand over to people?+

When a borrower disputes the debt, asks for a person, or the case needs a decision outside its rules.

Book a demo

See on your own products

We’ll walk you through the platform, show what matters for your products and answer questions about your business.

  • A 30-minute call
  • A walkthrough on your products and markets
  • Answers on timeline, integrations and pricing

Tell us about your lending

We reply within one business day.

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