Messages on every channel, triggered by the loan

Approval, payout, payment reminders, overdue notices and offers go out by SMS, email, push and messengers when the event happens, in the borrower’s language.

See the scenarios
lendhero Communications software interface
5
channels: SMS, email, push, messengers, voice
Fallback
if one channel fails, use the next
Any
language per borrower
2-way
chat with the support agent

Where it sits in the loan lifecycle

  1. Onboarding
  2. KYC
  3. Decisioning
  4. Origination
  5. Disbursement
  6. Servicing
  7. Repayments
  8. Collection

Capabilities

The right message, at the right moment

Event triggers

Messages tied to approval, payout, due dates and overdue. Any workflow event can send a message, with a delay or at a set time.

Channel fallback

If push fails, send SMS; if SMS fails, email. The cheapest channel goes first; the next one only if it fails.

Templates

Texts with variables per language and product. One template, every language; each borrower gets their own.

Two-way chat

Borrowers answer and the support agent replies. Replies land in the client card, where support or the AI agent answers.

Quiet hours

No messages at night, by country rules. Messages wait until the morning, by local time and local rules.

Delivery reports

Sent, delivered, read and replied. Every message keeps its status for disputes and audits.

How it works

Every loan event can send a message

  1. 01EventApproval, payout, due date, overdue.
  2. 02RuleWhich segment, which channel.
  3. 03TextTemplate in the borrower’s language.
  4. 04SendWith fallback to the next channel.
  5. 05ReplyThe support agent answers.

Fallback

Messages that actually arrive

If a push isn’t delivered, the platform sends SMS; if SMS fails, it sends an email. Each step is logged.

  • Cheapest channel firstPush before SMS.
  • Delivery loggedFor disputes and audits.
  • Quiet hours respectedNight messages wait until the morning, by country.
Messages that actually arrive: lendhero interface

Works together with

Related modules

Debt collectionOverdue messages and agent calls.
Borrower portalChat inside the account.
Support agentAnswers borrower replies.

Questions

Frequently asked

Didn’t find the answer? Write to us and we’ll reply within one business day.

Which channels are supported?+

SMS, email, push, messengers and voice, with fallback between them.

Can messages be in different languages?+

Yes. Each template can have several languages, and borrowers get messages in their own.

Can borrowers reply?+

Yes. Replies by SMS, email or WhatsApp come into the client's profile and can create a task.

Do you respect quiet hours?+

Yes. Set the hours and days when messages can be sent for each market, and the rest wait.

Can we use our own SMS provider?+

Yes. Connect any SMS, email or messaging provider you already use.

Book a demo

See on your own products

We’ll walk you through the platform, show what matters for your products and answer questions about your business.

  • A 30-minute call
  • A walkthrough on your products and markets
  • Answers on timeline, integrations and pricing

Tell us about your lending

We reply within one business day.

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