EN · United StatesDebt collection from the
first reminder to court
Segments by days past due, automated reminders, agent queues, promises to pay, settlements and hand-off to agencies or lawyers. Every contact is logged and limited by your rules.
- Segments
- by days past due, product and risk
- 5
- channels: SMS, email, push, messengers, voice
- Rules
- for contact limits and quiet hours
- Agencies
- and lawyers in the same flow
Where it sits in the loan lifecycle
Capabilities
Collect more and stay
within the rules
Segments and strategies
Different flows by days past due, product, amount and risk.
Omnichannel reminders
SMS, email, push, messengers and voice on schedule.
Agent workspace
Queues, scripts, promises to pay and call outcomes.
Settlements
Discounts and payment plans within limits you set.
Agencies and legal
Hand-off with documents and status tracking.
Contact rules
Limits on calls and quiet hours by country.
How it works
A strategy for every
stage of overdue
- 01RemindMessages before and on the due date.
- 02NudgeAutomated reminders in the first week.
- 03CallAgents and the AI agent work the queue.
- 04SettlePayment plans and discounts within limits.
- 05Hand offAgencies or lawyers for late stages.
AI collection agent
An agent that agrees
a plan, not just reminds
The debt collection agent writes and calls borrowers, offers plans within your limits and logs every promise to pay.
- Within your rulesContact limits and allowed offers.
- Hands over to peopleHard cases go to your agents.
Questions
Frequently
asked
Didn’t find the answer? Write to us and we’ll reply within one business day.
Can we set different strategies by product?+–
Yes. Strategies are set by days past due, product, amount and risk segment.
Which channels can reach borrowers?+–
SMS, email, WhatsApp, push notifications, voice calls and letters, in the order and at the times you set.
How are contact limits enforced?+–
The system counts every contact and blocks messages and calls outside the allowed number, hours and channels for each market.
Can we work with collection agencies?+–
Yes. Hand cases over to agencies, track their results and pay their fees from one place.
Does the AI agent make calls?+–
It can, if you switch it on. The agent sends reminders and makes simple calls, and passes hard cases to your collectors.
Book a demo
See lendhero on your
own products
We’ll walk you through the platform, show what matters for your products and answer questions about your business.
- A 30-minute call
- A walkthrough on your products and markets
- Answers on timeline, integrations and pricing