A support agent that answers borrowers 24/7

The agent answers in the portal chat and messengers using the borrower’s own loan: balance, schedule, payoff amount, extensions and documents. It hands off to staff when needed.

See a conversation
lendhero Support agent software interface
24/7
answers in chat and messengers
Own loan
data in every answer
Seconds
to reply
Hand-off
to staff with full context

Where it sits in the loan lifecycle

  1. Onboarding
  2. KYC
  3. Decisioning
  4. Origination
  5. Disbursement
  6. Servicing
  7. Repayments
  8. Collection

Capabilities

Answers from the borrower’s own loan

Balance and payoff

Exact amounts for today.

Schedule changes

Move dates within your rules.

Documents

Send contracts and statements.

Extensions

Offer and process extensions.

Many languages

Answers in the borrower’s language.

Hand-off

Complex cases go to staff with context.

How it works

Most questions end without a call

  1. 01AskBorrower writes in chat.
  2. 02Look upThe agent reads the loan.
  3. 03AnswerExact numbers and options.
  4. 04ActMoves dates or sends links.
  5. 05Hand offStaff take hard cases.

Channels

Portal chat and the messengers they use

The same agent answers in your portal, app and popular messengers, with the same rules and the same loan data.

  • One brain, many channelsSame answers everywhere.
  • Your toneTexts follow your style.
Portal chat and the messengers they use: lendhero interface

Works together with

Related modules

Borrower portalWhere most chats start.
CommunicationsMessages and two-way chat.
Debt collection agentTakes over in overdue.

Questions

Frequently asked

Didn’t find the answer? Write to us and we’ll reply within one business day.

Which questions can the agent answer?+

Balance, payoff amount, schedule, extensions, documents and general product questions.

When does it hand off to staff?+

When a question is outside its rules, when the borrower asks for a person, or when it isn't sure of the answer.

Which channels does it work in?+

Chat on your website and portal, WhatsApp, Telegram, email and SMS.

Can it change payment dates?+

Only if you allow it, and only within the limits you set, such as one change per loan.

Does it speak our language?+

Yes. It answers in the borrower's language, including Spanish, Arabic, Portuguese and French.

Book a demo

See on your own products

We’ll walk you through the platform, show what matters for your products and answer questions about your business.

  • A 30-minute call
  • A walkthrough on your products and markets
  • Answers on timeline, integrations and pricing

Tell us about your lending

We reply within one business day.

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