Lending software for Malaysia

A dual market of conventional and Islamic finance, with CCRIS data and DuitNow payments. lendhero arrives with CCRIS, MyDigital ID and DuitNow already connected, so your team configures products instead of plumbing.

See the local stack
  • MYR (RM)
  • Malay, English
  • 16 local connectors
  • 1–2 weeks to launch

Hi, Aisyah

ApprovedRM10,000

786

Credit score

On-time payments

Monthly paymentRM492

Market profile

Malaysia at a glance

What lendhero is set up for in Malaysia before your team logs in.

Currency

MYR (RM)

Languages

Malay, English

Supervisor

Bank Negara Malaysia and KPKT

Credit data

CCRIS, CTOS, Experian Malaysia

Payout rails

DuitNow, FPX, JomPAY

Data protection

the PDPA 2010

16
local connectors wired in before kickoff
MYR
for pricing, payouts and repayments
1–2
weeks from kickoff to the first loan
2
interface languages: Malay, English

Working with borrowers in Malaysia

Tools for every borrower conversation

Borrowers in Malaysia apply, sign, pay and come back for repeat loans in Malay and MYR.

Applications in minutes

Borrowers apply on the web or in the app, and staff file applications from the back office. A half-filled form waits for them to come back.

New application

Draft saved
Step 2 of 4 · Personal detailsStep 2/4

Reminders that get read

Approvals, due dates and overdue notices go out by WhatsApp Business and Infobip automatically.

Your application is approvedWhatsApp Business
Your payment is due tomorrowInfobip
New receipt in your portalSMS

Rewards for repeat borrowers

Points for on-time payments, promo codes for campaigns and manual adjustments by staff.

WELCOMEfirst loan
Bonus balance1,240 pts

A portal for repeat loans

Repeat borrowers reapply without retyping data, extend or repay from their phone.

Extend loan
Repay early
Refinance

Contracts without paperwork

Loan agreements, extension requests and receipts are generated and e-signed in Malay.

Loan agreementSigned
Extension requestReady
Payment receiptDraft

Decisioning

Decisions in seconds, explained in plain words

Third-party and built-in checks run in one flow, for individuals and businesses. Every approval and decline shows the rules and scores behind it.

  • Every check in one passAnti-fraud, identification, credit bureaus, sanctions and digital footprint.
  • Rules you can readYour team can answer any borrower about why.

Application #48213

Aisyah · Consumer loan, 6 months · RM10,000

Approved
Credit score712
  • IdentityVerified
  • Anti-fraudPassed
  • Credit bureau712
  • Debt-to-income31%
  • Sanctions & watchlistsClear
Decision time28 s

Local stack

The Malaysia stack, connected before kickoff.

Bureaus, identity, bank data, payment rails and messaging that lenders in Malaysia rely on. Anything missing is added through the open API.

  • Credit bureaus & registries3 connectors
    • CCCRIS
    • CCTOS
    • EExperian Malaysia
  • Identity & KYC2 connectors
    • MMyDigital ID
    • eeKYC (Jumio)
  • Bank & alternative data2 connectors
    • BBank statements
    • BBrankas
  • Disbursement rails3 connectors
    • DDuitNow
    • FFPX
    • JJomPAY
  • Repayments & collections2 connectors
    • DDuitNow AutoDebit
    • FFPX
  • Messaging3 connectors
    • WWhatsApp Business
    • IInfobip
  • E-signature2 connectors
    • DDocuSign

Checks and payments

Who borrows and how money moves in Malaysia

Applicants are checked with CCRIS and CTOS, and money moves via DuitNow and FPX.

Client checks

Checks connected in Malaysia:

  • Anti-fraud servicesDevice, behaviour and blacklist checksPass
  • Identity verificationMyDigital ID, eKYC (Jumio)Pass
  • Credit bureausCCRIS, CTOS, Experian MalaysiaPass
  • Government registriesNational ID and tax registriesPass
  • Bank and alternative dataBank statements, BrankasReview
  • Additional data sourcesTelco, open banking and your own listsAuto

Payment infrastructure

Payment rails connected in Malaysia:

DisbursementDuitNow, FPX, JomPAY in MYR
RepaymentDuitNow AutoDebit, FPX
Status checksEvery payment tracked until it settles
Reversals and refundsCancel or refund with a full audit trail
  • DuitNow
  • FPX
  • JomPAY
  • DuitNow AutoDebit

Loan servicing

Every loan and every repayment on one screen

Edit terms, recalculate interest, apply penalties and follow the full schedule without exporting anything.

  • Automatic calculations for every loanInterest, fees and penalties in MYR are calculated by a dedicated engine with 200+ configurable parameters. Staff can still adjust any amount by hand, and every change is logged.
  • Loan products in minutesSet up consumer, instalment and business products with their rules and scenarios in the admin panel, without a release.
  • Notifications tied to every calculationEach due date, penalty and recalculation sends the right message to the borrower and your team.

Loan #48213

RM10,000

On track
Auto-calculated · 200+ parametersManual edit
Repaid RM3,570 of RM10,7002 of 6 payments
DateAmountStatus
Sep 4RM1,780Paid
Oct 4RM1,780Paid
Nov 4RM1,780Due in 7 days
Dec 4RM1,780Upcoming
Jan 4RM1,780Upcoming
Reminder sentYour payment of RM1,780 is due Nov 4

Loan flow

How a loan runs in Malaysia. Five steps, all local.

  1. 01ApplyBorrowers apply on the web, in the app or via WhatsApp, with forms in Malay and English.
  2. 02VerifyIdentity and documents are checked through MyDigital ID and eKYC (Jumio).
  3. 03DecideScorecards pull CCRIS and CTOS data and return a decision in seconds.
  4. 04DisburseFunds go out via DuitNow or FPX in MYR, straight after signing.
  5. 05CollectRepayments arrive via DuitNow AutoDebit and FPX, with reminders over WhatsApp Business.

Portals

One platform, three portals

Everyone works in the same system and sees only what their role allows.

My loan

RM10,000

Next payment

RM1,780 · Nov 4

Pay now

Extend loan

Customer portal

Borrowers apply, repay, extend and track loans online.

Applications

AisyahVerifierApproved
Daniel O.AnalystReview
Maria L.RiskApproved
Tomas K.AnalystDeclined
Lena P.VerifierReview

Staff portal

Managers, analysts, risk, verifiers and collectors work side by side.

Role · Verifier

12 users
View applications
Verify documents
Approve loans
Edit loan terms
Export reports

Super-admin portal

Products, roles, permissions and rules change without a release.

Products

What lenders in Malaysia launch on .

Islamic financingTawarruq personal financing.
BNPL & POSInstalments within the new BNPL rules.
Business lendingSME financing on CTOS and bank data.

Compliance

Configured for BNM and KPKT and the PDPA 2010.

lendhero is software: the licence stays yours. We set the platform up for the rules you operate under in Malaysia.

Hosting & data residency

Cloud or on-premise deployment, with data stored where the PDPA 2010 requires.

Consent & privacy

Borrower consents are captured, versioned and logged under the PDPA 2010.

Pricing & disclosures

Rates, fees and cost-of-credit disclosures set per product for BNM and KPKT rules.

Audit trail

Every decision, edit and message is logged for internal and external audits.

More markets in Southeast Asia

All Asia markets

Questions

Frequently asked

Didn’t find the answer? Write to us and we’ll reply within one business day.

Can lendhero run a lending business in Malaysia?+

Yes. The platform is set up for MYR, Malay and English and BNM and KPKT requirements, with 16 local connectors ready on day one.

Which credit data sources are connected in Malaysia?+

CCRIS, CTOS, Experian Malaysia. On top of that, identity checks run through MyDigital ID and eKYC (Jumio) and bank data comes from Bank statements and Brankas.

How do borrowers get paid and repay?+

Payouts go out via DuitNow, FPX and JomPAY in MYR. Repayments arrive via DuitNow AutoDebit and FPX, with reminders over WhatsApp Business and Infobip.

How long does a launch in Malaysia take?+

Usually 1–2 weeks from kickoff to the first loan, including connecting 16 local services, product setup, staff training and a test run.

Can we run several countries on one platform?+

Yes. One installation serves several countries, each with its own currency, products, languages and local connectors.

Book a demo

Lending in Malaysia? Let’s plan the launch.

We’ll walk you through the platform, show what matters for your products and answer questions about your business.

  • A 30-minute call
  • A walkthrough on your products and markets
  • Answers on timeline, integrations and pricing

Tell us about your lending

We reply within one business day.

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