Mortgage lending software: full specification

Home loans from application to keys: broker portals, property valuations, underwriting, offers and servicing.

83: features
13: sections
37+: ready integrations listed

1. Application

No.	Feature	What it does
1.1	Application form	Web form for the borrower's personal and contact details, responsive on any device. Fields, steps and wording are set per mortgage product.
1.2	Product parameters from outside	The form accepts amount, term and product passed from your website, an app or a partner link.
1.3	Configurable question set	Personal details, ID document, address, employment and income, consents: you choose what to ask and in which order.
1.4	Sign-up with a national digital ID	Where the market has one, borrowers sign up with a government digital ID instead of typing their details.
1.5	Phone and email checks	One-time codes confirm that the borrower owns the phone number and email they entered.
1.6	Address check	Addresses are checked against postal or national address data as the borrower types.
1.7	Behaviour data	Device, time on each step and corrections are saved and can be used in scoring and fraud rules.
1.8	Web analytics	Connect analytics tools to follow the funnel step by step.Google AnalyticsSegment
1.9	Saved drafts	Every completed step is saved, so a borrower can come back and finish later; reminders go out automatically.
1.10	Lead providers and partners	Applications from lead providers and partner sites, with status updates sent back to them: approved, declined, under review.
1.11	Co-borrowers	Several borrowers on one application, each with their own checks.
1.12	Property details	Address, type, price and deposit, with data filled in from property records.

2. Broker portal

No.	Feature	What it does
2.1	Applications from brokers	Brokers submit applications, upload documents and follow each case.
2.2	Broker commissions	Commission rules and statements per broker.

3. Property and valuation

No.	Feature	What it does
3.1	Valuation orders	Valuations are ordered from your panel once an application passes the first checks.
3.2	Title and searches	Title checks and property searches with results in the case file.
3.3	Loan-to-value limits	Limits by property type and region.
3.4	Insurance	Buildings and life cover tracked with renewal reminders.

4. Underwriting

No.	Feature	What it does
4.1	Affordability	Income, spending and stress tests from bank and bureau data.PlaidFlinksillionSalt Edge
4.2	Conditions	Offer conditions tracked until every one is met.
4.3	Offers	Mortgage offers generated and signed online.PandaDocOne-time SMS code

5. Partner API

No.	Feature	What it does
5.1	Applications by API	Partners send applications through a JSON API: borrower details, mortgage amount and term, and consents.
5.2	Duplicate check by API	Check whether a phone number or ID document is already in the system before an application is created.
5.3	Messages by API	Send a text message or email to a borrower through the connected provider.TwilioSendGridWhatsApp Business
5.4	Portal sign-in by API	Sign borrowers in to their portal from your own app.
5.5	Webhooks	Your systems get events for new applications, decisions, payouts, payments and status changes.

6. Borrower portal

No.	Feature	What it does
6.1	Sign-in and password recovery	Sign-in by phone and password or one-time code, with a limit on attempts and recovery by SMS.
6.2	History	Current and past mortgages, applications, payments and signed documents in one place.
6.3	Repeat mortgage	Repeat borrowers apply in a few taps; their details are already filled in.
6.4	Documents	Agreements, schedules, extension terms and receipts are generated for each mortgage and signed in the portal.PandaDocOne-time SMS code
6.5	Payments in the portal	Pay the next instalment or the whole mortgage by card, bank transfer or wallet.
6.6	Early and partial repayment	The schedule and the amount due are recalculated right away.
6.7	Notifications	SMS, email, push and WhatsApp messages from a ready set of templates.TwilioSendGridWhatsApp Business
6.8	Hints and banners	Tips and offers inside the portal, shown by segment.
6.9	Overpayments	Overpay within the allowed limit and see the new schedule.

7. Payouts

No.	Feature	What it does
7.1	Bank transfer	Mortgage payouts to the borrower's bank account through the connected rails.VoPayWiseVoltForm3VolanteThreddPaymentology
7.2	Instant payments	Payouts in seconds over local instant payment schemes where they exist.
7.3	Card payouts	Money goes straight to the borrower's debit card.ThreddPaymentologySquare
7.4	Mobile wallets and cash	Payouts to mobile wallets or for cash pick-up at agents and branches.
7.5	Account and card check	A small test charge or open banking check confirms the account belongs to the borrower.PlaidFlinksillionSalt Edge
7.6	Failed payout handling	A failed payout is retried or sent through another channel, and staff get a task.
7.7	Completion funds	Funds sent to the conveyancer or seller on completion day.

8. Repayments

No.	Feature	What it does
8.1	Card payments	One-off and saved-card payments.ThreddPaymentologySquare
8.2	Direct debit and auto-pay	Payments are collected automatically on each due date.GoCardlessVoPay
8.3	Bank transfer	Incoming transfers are matched to loans by reference or account.
8.4	Instant payments and wallets	Repayment through local instant payment schemes and mobile wallets.GoCardlessVoPaySquareVoltWise
8.5	Cash	Payments at branches, agents and partner stores.
8.6	Payment routing	Route card payments between processors by card type, amount or success rate.
8.7	Reconciliation	Bank and processor statements are loaded daily and compared with payments; differences go to review.

9. Data sources and integrations

No.	Feature	What it does
9.1	Credit bureaus	Pull credit reports and scores, and report loan data back to the bureaus on a schedule.ExperianEquifaxTransUnionCreditinfo
9.2	Identity and liveness	ID document check, selfie and liveness test.JumioOndato
9.3	Open banking	Income, spending and account ownership from the borrower's bank data, with consent.PlaidFlinksillionSalt Edge
9.4	Sanctions and PEP screening	Checks at onboarding and again on a schedule you set.OFACUNEUUK HMTPEP lists
9.5	Fraud signals	Device, email, phone and behaviour checks feed your fraud rules.
9.6	Your own scoring	Ready connection to your in-house or third-party scoring models.
9.7	Other data sources	Any provider can be added through the API; 1,700+ connectors are ready in 172 markets.

10. Settings

No.	Feature	What it does
10.1	Products	Create mortgage products with amounts, terms, schedules, fees and penalties in the admin panel. Existing loans keep their terms.
10.2	Decision strategy	Rules, scorecards and limits in a visual editor, with versions and test runs.
10.3	Reference lists	Edit reference lists such as branches, reasons and document types.
10.4	Message templates	Edit every SMS, email and portal message, in several languages.
10.5	Verification questions	Set the questions verifiers ask, per product.
10.6	Loyalty and promo codes	Points for on-time payments, levels and promo codes.
10.7	Users	Create staff users and give them roles.
10.8	Fixed and variable periods	Fixed periods, reversion rates and product switches.

11. Back office

No.	Feature	What it does
11.1	Client and loan view	Staff see applications, mortgages, payments and borrowers, limited by their role.
11.2	Edit borrower data	Change details entered by the borrower or staff; every change is logged.
11.3	Applications by staff	Create an application from the back office, for example at a branch or over the phone.
11.4	Tasks and queues	Underwriter decisions, verification questions, payment errors and collection calls land in queues by role.
11.5	Decision override	An authorised person can change an automatic decision, with the reason saved.
11.6	Status changes	Cancel, freeze or close a mortgage, for example on a dispute or a court case.
11.7	Collections	Soft and hard collection queues, collector and supervisor workspaces, hand-over lists for agencies.
11.8	Messages	Send SMS and email to one borrower or a segment.TwilioSendGridWhatsApp Business
11.9	Local time	Staff see the borrower's local time before calling.
11.10	Blocklist	Block a borrower's portal or add them to an internal blocklist.
11.11	Reports	Standard management reports and statistics.
11.12	Roles and permissions	Roles with field-level access, a four-eyes rule for sensitive actions and an audit log.

12. Accounting and analytics

No.	Feature	What it does
12.1	Accounting	Entries for every operation go to your general ledger.QuickBooksXeroNetSuite
12.2	Regulatory reporting	Data for regulator reports in your market's format.
12.3	BI and data warehouse	Documented database and exports to your BI tools.Power BITableauLooker

13. Other

No.	Feature	What it does
13.1	Data migration	Move clients, active loans and payment history from your current system; every balance is checked after the move.
13.2	Blocklist without a profile	Block a phone, ID or device even if the person has never applied.
13.3	Declined traffic	Send declined applicants to partner lenders automatically, if you choose to.
13.4	Deployment	Our cloud, your private cloud or your own servers, with the same features everywhere.

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